News archive

News - 3 Jan 2017 - Trial scheme for 7 day access 

We are pleased to report we are collaborating with neighbouring practices in Hayes (known as the Clover Health) to provide 7 day a week access to GP and nurse appointments. This is a special type of extended hours clinic where you will be seen at the HESA centre by a GP or nurse together with your full medical records just like at the practice. This will be for simple consultations accessible during evenings and weekends by appointment only. Please ask at the reception for further information and appointment availability. This scheme will be piloted throughout January 2017 and we hope will continue through the year.

News - 4 Oct 2016 - CQC Report Good 

Following our visit by the Care Quality Commission on 27 May 2016 we pleased to report they have given us a good rating. The pressures we see on the NHS have never need greater so, we would like to appreciate the dedication from all the staff and the support of our patients. It is this co-operation that has helped us deliver our services in these difficult times. We are already working towards an outstanding rating next time. The full report can be seen on the CQC website.

News - Special Flu clinic Saturday Morning (17 Sep 16)

Flu vaccinations for adults are now available to all over 65s and at risk groups. We have flu clinics most days just call or book online. For further information about the national vaccination programme click here.  

News - 16 Aug 2016 - Prescription requests via pharmacies

From 25 August we will no longer accept faxed requests for repeat prescriptions from pharmacies. You are the best person who understands your health. Please make all medication requests directly to us as this avoids errors in getting the right medication issued quickly and safely. It also greatly helps keep admin and medicines wastage to a minimum. One of the easiest ways to do this safely is online from a smartphone, tablet or web. Otherwise, you can of course continue to make written requests dropped off at the practices (or posted).

News - 4 Aug 2016 - Phone line problems - Resolved

Over the last 2 weeks we have been experiencing intermittent problems with our phone lines and broadband lines. BT and our support teams are working to identify and resolve this as soon as possible. We apologise for any inconvenience this has caused.

News - 18 July 2016 - Whole System Integrated Care

In order to ensure all our patients receive the best care possible we are working with North West London NHS trusts on a Whole System Integrated Care (WSIC) project. This system allows health care professionals to better join up your care record across different NHS organisations.This will only be used by those involved in your care and not shared with anyone else. Click here for more details and here to opt out.

News - 27 May 2016 - CQC visit

We welcomed the CQC team and demonstrated all the work we do and our goal to provide high quality care to each and every patient. We plan to share their findings to promote our good working and improve our weaker areas.

News - 1 April 2016 - Text Message reminders

Last year we tested a new text message system for appointment reminders. This system allowed patients to text the word CANCEL to automatically cancel their appointment. While this system worked in principle usage was very low and it was not cost effective to continue. We have therefore changed this to a simpler reminder system in which you can cancel using alternative methods (automated phone + online). Note that these systems only sends out reminders for routine doctor, nurse and healthcare assistant appointments booked more than 2 days in advance. It does not send out reminders for any other non-standard appointments.

News - 18 March 2016 - Best wishes to Practice Nurse

On behalf of all patients and staff we would all like to thank Nurse Anthea for her hard work and exceptional care to patients. Best wishes and good luck for the future.

News - 18 March 2016 - Patient Group Annual Report

The results of our survey are now complete. We have published our annual report outlining the findings together with plans for improvements.

News - 19 February 2016 - Named GP

All patients have now been allocated a named GP who will have overall responsibility for your care. This does not prevent you from seeing any GP in the surgery as you currently do.

News - 14 January 2016 - Join our Patient Group

We invite all patients who are interested in the development of the practice and services to ask at reception or speak to the practice manager. 

News - 10 December 2015 - Dr Kanthan retired

We would like to thank Dr Kanthan for all her hard work and long service to the NHS. We wish her well with all her future plans. From patients and all the team at the surgery. Dr Sri Natarajan remains the named GP for all of Dr Kanthan's patients.

News - 21 December 2015 - Xmas and New year opening

We will be open normal hours throughout the festive season (except, public holidays). Please ensure you have enough routine medication to cover the next two weeks. Remember, only use accident and emergency for life threatening problems. For all other urgent needs call 111 and you will be directed accordingly. 

News - 9 November 2015 - Flu update

We are pleased to report that we have had an excellent response to our flu campaign this year. We added dozens of additional flu clinics and held three special Saturday clinics for all eligible patients. The outcome was that almost 80% of over 65s have now been vaccinated. In total almost 900 patients are now better protected this winter.

News - 27 September 2015 - New telephone system

We have just installed a new telephone system that will give us more options to deal with calls more effectively. For example, you can now cancel any appointment 24hrs a day without having to get through to the receptionist - just follow the voice prompts! Depending on use, we may be able to offer up to 10% more appointments.

News - 4 September 2015 - Automated arrivals

To help reduce queuing time we have installed a self arrivals terminal near the reception. Patients can now simply mark themselves as arrived without having to queue. We plan to develop this further to allow you to check and if necessary update your details more easily. We encourage all patients to use this as this allows the receptionist more time to deal with queries. 

News - 1 September 2015 - Appointment reminders by SMS

We have noticed that our rate of missed appointments, known as "Did Not Attends" (DNAs) have recently more than doubled. Doctor and nurse appointment are extremely valuable. We could easily offer 10-15% more appointments if everyone not needing or unable to attend were to cancel. To help we have started sending automatic text message reminders to all routine appointments. This service not only reminds you of your appointment but also makes it much easier to cancel by simply replying to the message. This only works if we hold your correct mobile number. Please ensure yours are up-to-date. Thank you!

1 July 2015 - Intermittent Telephone fault 9.20am

Please note we are investigating a problem with our phone lines. For emergencies please go A&E, for urgent advice call 111 or if you need to get in touch please visit us person. Apologies for inconvenience. - (now resolved 2.7.15)

1 May 2015 - Welcome to Dr Kanthan's patients

We are pleased to report a successful merge of IT systems yesterday. However, all Dr Kanthan's patients who previously had online access will need to register again. Please ask for online access at the reception. Apologies for the inconvenience.

31 Mar 2015 - Planned merger 

From 1 May 2015, Dr Kanthan and her patients will be joining us at Heathrow Medical Centre. To manage the all services smoothly we are planning several improvements to benefit all patients. There will be two new doctors Dr PR Kanthan (female), Dr Percy Seneviratne (male). We will open from 8.30am to 6.30pm Mon to Fri (no half day on Thursday). We will have some new lunchtime GP sessions and new Health Care Assistants appointments. If you have any comments or views please let us know by talking to any of the practice staff or you can email us directly at

30 Mar 2015 - PPG Report 

We are pleased to report that we have published our Patient Participation Group (PPG) Report for March 2015. 

5 Dec 2014 - Minor Ailment Scheme   

We are pleased to offer this new option available only to our patients in Hillingdon. It enables you to obtain advice and over the counter treatment on prescription for minor ailments directly from the community pharmacy without the need to wait for GP appointment. Our community pharmacists are a valuable source of information that can often be accessed more quickly than booking GP appointments. Please ask our receptionists for more information.

1 Dec 2014 - Friends and Family Test  

We are pleased to be able to introduce the friends and family test at the practice. This offers all our patients a simple way to provide continuous feedback on our overall service. If you are a patient click here now or look out for signs when you next visit us. 

4 Apr 2015 - Easter Saturday Special Opening 

We will be open Saturday 4 April 15 between 10am-1pm for urgent GP appointments. Please call us or ask at the desk from 9.30am. This is a special one off Easter Saturday surgery to help emergency services at Hillingdon Hosptial. 

24 Nov 2014 - Child flu vaccines for 2, 3, 4 year old  

We still have a few child flu (FLUENZ) vaccines available. All children aged 2,3, and 4 years old are eligible. Please ask our receptionist for more details.

29 Sep 2014 - FLU2014 

We have a special adult FLU clinic Saturday 4 October 2014 between 9-1pm. Please contact the surgery if you are over 65 or think you may be eligible. We also have other sessions during the week.

30 Jun 2014 - No text message reminders

Unfortunately, we have experienced some reliability issues with our text message reminder service. We have therefore temporarily stopped all text messages but hope to restart these as soon as an alternative system can be setup. Thank you.

29 May 2014 - Summary Care Record

We are pleased to report we are now active with the NHS Summary Care Record. This record is simply an accurate list of your medication and allergies. It is only available to hospital services to provide care for you. It is important for your care that they can quickly and securely access it even when we are closed. For full details please see

29 March 2014 - PRG Report & Action Plan

We are pleased to report that we have published our Patient Participation Report together with the results of our survey and action plan. 

11 February 2014 - Electronic Prescription Service

From 25 February 2014 we are able to offer all patients the option of electronic prescriptions. Most prescriptions can be sent direct to your nominated pharmacist. This will reduce the need to come into the surgery just to collect scripts. Please ask your pharmacist for more details.

1 February 2014 - Winter Saturday opening

A&E is expected to be very busy this winter. To help, we are taking part in a trial to open on Saturday mornings for urgent GP appointments. We are working closely with 5 other local practices and can provide the service for their patients too. To book an appointment call the surgery on Saturday 9.30am to 3.45pm (only available until the end of March 2014).

27 January 2014 - Text messages

Patients will now receive appointment booking confirmations, appointment reminders and test results. Please ensure we have the correct mobile number for all your family members. The service is only one way and currently does not allow you to reply to the text. The best way to book or cancel appointments, even request repeat prescriptions, is to ask at reception for online access. 

9 November 2013 - Flu vaccine for children

The new nasal spray flu vaccine is available for all children aged two and three years as part of the NHS childhood vaccination programme. We have a special vaccination clinic on Saturday 9th November 9-30-12.30 for these children only. Please ask at reception for more details.

19 September 2013 - Flu vaccines for adults

We recommend flu vaccinations for all patients over 65 and anyone "at risk". Please ask at reception for details how to get vaccinated this winter

19 September 2013 - Flu Vaccs

We recommend flu vaccinations for all patients over 65 and anyone "at risk". Please ask at reception for details how to get vaccinated this winter.

28 March 2013 - PRG Report 2013 & Action Plan

We are pleased to publish our Patient Participation Report together with the results of our survey and action plan.

12 December 2012 - EMISWeb

We are preparing to move our electronic records to a modern system from mid December 2012. Kindly bear with us if queries take slightly longer than usual - we will be using a new system!

24 September 2012 - Flu Vaccs

We recommend flu vaccinations for all patients over 65 and anyone "at risk". Please ask at reception for details how to get vaccinated this winter.

27 March 2012 - PRG Report & Action Plan

We are pleased to report that we have published our Patient Participation Report together with the results of our survey and action plan. 

2 February 2012 - NHS 111

This new Out of Hour service will replace Harmoni and NHS direct. The call centre will advise you of the most appropriate Out of Hours service available and how it may be accessed.